After sales specialist (m/f) @ Greyp

Sveta Nedelja, Croatia


We at Greyp Bikes are creating world’s first fully connected e-bikes with unique blend of connectivity, artificial intelligence, data gathering and augmented reality. Creating a revolutionary user experience requires a complex electronics hardware and software that is the core of all our products, however, those bikes will not sell themselves.

We are looking for a new team member to join our sales team that will help us sell our products, add value to our products through customer care, support and service, learn a lot, be challenged daily and have fun along the way.


Responsibilities:

  • Providing excellent customer care
  • Managing customer inquiries and ensuring timely resolution for same
  • Analysing customer inquiries and assistance for all services offered by organization and ensuring resolution for same
  • Coordinating with various departments and customer and resolving all technical and operational issues
  • Analysing customer care feedback and recommending improvements
  • Documentation of all customer interactions


Requirements:

  • Minimum 3 years of experience working on a similar position
  • Technical background
  • Strong relationship building and sales skills
  • Fluent in English and/or German
  • Full IT literacy
  • High level of patience and resilience
  • Desire to obtain deep knowledge of Greyp’s brand products and help educate customers


Our ideal candidate is:

  • High energy, enthusiastic and displays an affinity for our products, core values and company philosophy
  • Able to work a flexible schedule, to plan and execute work in a timely manner
  • Willing to embrace new technology to enhance the business efficiency
  • Able to quickly adapt to changing conditions
  • Customer oriented
  • Proactive, responsible and diligent
  • Being a cycling and cycling products enthusiast will be a plus.

 

What we offer:

  • You will work in Salesforce – one of the best CRM tools
  • You’ll be creating the world’s most awesome electric bikes
  • World-class team and opportunities to learn
  • Everyday use of the coolest two-wheeler on the planet
  • Pet friendly company - feel free to bring yours
  • Creating a global impact – shaping a new industry with innovative products that are being mass produced and sold all around the world
  • Best office parties in town




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